If you are using a Polycom IP phone and do not remember your PIN or if you are getting set up for the first time and are unable to locate the initial PIN email, you have the ability to reset the PIN.
1. Go to this website: https://dialin.service.osu.edu
2. Click Sign In.
3. You will type in your OSU email address in the User Name box. Then your OSU password in the Password box. Click Sign In.
4. Click Reset your PIN.
5. The PIN requirements are listed on the screen. You will type in a new PIN then re-type it again in the Confirm PIN box. Click OK.
6. A message will appear "Your PIN was successfully changed".
7. You will need to remember this PIN as they will use it to sign into the Polycom IP phone.