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Overview
Recently an issue has been discovered where a Zoom meeting scheduled for a length of over 40 minutes is ending at the 40 minute mark.
This is due to a user having had a free Zoom account prior to the OSU site license. Fortunately, there is an easy solution for this! Please follow the steps below.
Fix
- Log out of the Zoom desktop client
- Open an incognito window in your web browser (In Chrome, this is in the File menu.)
- Navigate to http://carmenzoom.osu.edu
- Click Sign In and log in with your Ohio State credentials.
- You will be asked if you want to switch to Ohio State’s license. Click yes to this and any subsequent agreements.