Hardware Support

Service Overview

• Request help with a hardware-related problem on a COP-managed device

What Is Included

• COP Technology Services will assist with problems related to COP-owned/managed hardware and peripherals

Eligibility

• Available on all COP-owned/managed devices.

Standard Availability

• Service available 24/7; requests fulfilled during normal business hours.

Cost

• Hardware under a valid warranty can generally be fixed at no cost. Other problems may require purchase of parts or replacement hardware by the user.

Special Considerations

• COP Technology Services will not provide support for personally-owned hardware (please see https://it.osu.edu/help).

How to Request

• Use the "Request Service" button (preferred) or email cop-problem@osu.edu.