Printer Support/Repair

Service Overview

  • Request help with a problem on a COP-owned printer

What Is Included

  • COP Technology Services will assist with problems related to COP-owned printers.
  • In the case of hardware problems, COP IT will submit a service request to ComDoc on the user's behalf or refer users to the ComDoc support process.
  • Users should order toner directly from ComDoc at 800-321-4846.

Eligibility

  • Available to College of Pharmacy faculty, staff, and graduate students who use a COP-managed computer.

Standard Availability

  • Service available 24/7; requests fulfilled during normal business hours.

Cost

  • Free to eligible users in the College of Pharmacy for COP-related purposes (except for costs mentioned under Special Considerations).

Special Considerations

  • All printers must be registered with UniPrint/ComDoc for printer repair and toner replacement.
  • ComDoc will no longer repair or supply toner to non-networked printers. These printers will be sent to surplus when they experience a hardware problem that prevents normal operation. Users will be responsible for using their COP funds to purchase replacement toner on these printers.
  • COP IT will not assist with printing from non-COP-managed devices.
  • COP IT may, in its sole discretion, attempt to assist with installation of personally-owned printers on COP-managed computers in remote/home environments.

How to Request