General IT Support Request

Service Overview

• Submit a general IT service request that does not fit into another category. Please browse the Service Catalog first to see if your request is addressed in another category.

What Is Included

• COP Technology Services will research your issue and contact you for additional details as needed. The more specific information you can provide (including error messages and steps you've taken to reproduce and/or troubleshoot) the faster your resolution may be.

Eligibility

• Available to College of Pharmacy faculty, staff, and students.

Standard Availability

• Service available 24/7; requests fulfilled during normal business hours.

Cost

• Free to eligible users in the College of Pharmacy for COP-related purposes.

Special Considerations

• Support for personally-owned devices should be directed to https://it.osu.edu/help.

How to Request

• Use the "Request Service" button (preferred) or email cop-problem@osu.edu.