Teams - Call Forwarding

SUMMARY
How to forwards calls from Microsoft Teams to another phone number

 

This procedure applies to the new version of Microsoft Teams, not Teams classic.

  1. Open Teams and click Calls
     
  2. Click "Don't forward" and select More settings

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  3. On the next screen, find "When you can't answer a call" and select "Redirect to a new number or contact"
     
  4. Then enter another phone number with area code (e.g. a mobile phone number)
     
  5. Under "Ring for this many seconds..." select 10 seconds or leave the default value of 20 seconds.
     
  6. Click Calls again
     
  7. Click "Don't forward" and select "Forward to [your phone number]"
     
  8. Test call forwarding by asking someone to call your Teams phone number. Ensure that calls ring on your mobile number (or other phone number). Ensure that unanswered calls go to your mobile voice mail. 
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Details

Article ID: 157704
Created
Mon 3/11/24 4:26 PM
Modified
Thu 6/13/24 1:35 PM