Accessing an Organizational (Shared) Email Account in Outlook or Webmail

SUMMARY
Organizational accounts are shared mailboxes that can be used by groups who wish to keep email for a specific purpose separate from their individual email. These include their own set of mailboxes.

 

New Outlook for Windows

To access an organizational email account in New Outlook, follow these steps:

  1. Ensure you are in the Mail pane of Outlook.
  2. In your list of email folders, right-click your email address (above the Inbox) and choose Add shared folder or mailbox.
  3. In the Add shared folder or mailbox window, type the address of the account you want to access, then click Add.

The organizational account will appear at the bottom of your list of email folders. You will need to expand the Shared with me folder to see it.

 

Classic (Old) Outlook for Windows

To access an organizational email account in Outlook for Windows, follow these steps:

  1. Open Outlook.
  2. Choose the File tab in the ribbon.
  3. Choose Account Settings, then select Account Settings from the menu.
  4. Select the Email tab.
  5. Make sure the OSU email account is highlighted, then choose Change.
  6. Choose More Settings > Advanced > Add.
  7. Type the shared email address (cop-______@osu.edu).
  8. Choose OK > OK.
  9. Choose Next > Finish > Close.

Your new account will appear in your Outlook left-side navigation pane below your individual mailbox.

 

Outlook Webmail (OWA)

To access an organizational email account in Outlook Webmail (OWA), follow these steps:

  1. Navigate to https://outlook.office.com and sign in with your OSU credentials.
  2. In the upper-right corner, click on your profile icon (photo or initals).
  3. In the menu that opens, click Open Another Mailbox.
  4. In the Open Another Mailbox window, enter the email address for the organizational account and click the Open button.

The shared mailbox will open in a new browser tab.

 

For more information, view the Microsoft support article.

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