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Office365 Error - "Sorry, another account from your organization is already signed in on this computer"
Office365 Error - "Sorry, another account from your organization is already signed in on this computer"
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SUMMARY
Users may encounter an error in Office365 apps - "Sorry, another account from your organization is already signed in on this computer."
To resolve this issue, try the following:
Open Word. Click your name in the upper right corner, then click
Sign Out
, then click
Sign Out
again if prompted.
Close Word
Click the start menu and type "
credential manager
"
Click the
Credential Manager
icon when it appears in the search results
Click the
Windows Credentials
icon
Under the
Generic Credentials
section, click on each entry that starts with “
Microsoft
” or “
msteams
” and then click the
Remove
link
When all Microsoft-related credentials are removed, close Credential Manager
Open Word. You should be prompted to sign in. Attempt to sign in, authenticate to BuckeyePass, and see if the error message has gone away.
If you encounter an “error code CAA50024”, click
Continue
, close
Word
, and open it one more time.
See also
this Microsoft reference
.
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Details
Article ID:
152291
Created
Wed 6/14/23 2:45 PM
Modified
Mon 6/3/24 9:19 AM
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Check out this article I found in the COP-Client Portal knowledge base.<br /><br /><a href="https://osu.teamdynamix.com/TDClient/3205/COP/KB/ArticleDet?ID=152291">https://osu.teamdynamix.com/TDClient/3205/COP/KB/ArticleDet?ID=152291</a><br /><br />Office365 Error - "Sorry, another account from your organization is already signed in on this computer"<br /><br />Users may encounter an error in Office365 apps - "Sorry, another account from your organization is already signed in on this computer."