Service Description:
ASCTech will assist with installing software and any software issues.
Eligibility:
Available on all ASC-owned machines with ASC-provisioned software. For OCIO software, please see ocio.osu.edu/software or contact 8Help at 614-688-4357 or 8help@osu.edu.
Standard Availability:
Service available 24/7; requests fulfilled during normal business hours. Please be aware that all software needing to be installed classrooms/labs needs to be brought to ASCTech's attention at least two weeks before the start of autumn semester. New software is only installed in classrooms/labs during the summer. Updates are installed over autumn, winter, and summer breaks.
What Is Included:
- Installation of software.
- Initial diagnosis and repair of software that is malfunctioning.
Cost:
No associated cost.
How to Get It:
Use the "Request Service" button, email asctech@osu.edu, or see phone/walkin information for the different support areas on the front page.