Knowledge Base

Categories (9)

Remote Work and Teaching Resources

Articles specifically written for remote work and teaching during the COVID-19 event, but applicable to any remote work.

Includes an index article to many pre-existing articles for remote access. Not all relevant articles are in this category.

Academic Technology

The ASCTech Academic Technologies team enables instructors and students in the Ohio State College of Arts and Sciences to engage more effectively with instructional technology, whether for in-person, hybrid, or fully online courses.

Email and Calendars

Faculty and staff email and calendars, including assistance with Outlook and mobile devices.

Email is an OCIO service. ASCTech is happy to assist with email, but complex issues will need to be handled by OCIO.

OCIO's help and documentation is available at:

Network Drives and Shared Servers

Assistance in connecting to departmental shared drives, private drives, and shared servers.


Printer installation and accounting code setup.

Research Computing Facilitation

Research Solutions supports a broad range of research information technology needs. We handle day-to-day laboratory instrument and research computer support, manage computation and storage resources, provide data sharing and management consultation, and coordinate interactions with other groups in ASCTech, the university and beyond. While we offer specific services, recognizing the nature of research throughout Arts and Sciences, we also work on a consulting or even more exploratory basis.

Software Support

Help installing and troubleshooting software installed on ASC-owned computers.

Wired Network, Wireless Network, and VPN Services

Assistance connecting to osuwireless and the ASCTech wired network, including VPN, SSH and Duo two-factor authentication.

Articles (1)