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Services or Offerings?
Access to Existing Shared Drive (:S, :R, :X)
  1. Services
  2. Servers, Storage and Networking
Request Access to Existing Shared Drives on the EHE Servers
APL Applications
  1. Services
  2. Data Management & Reporting
Service requests related to the APL Applications suite.
APL Reporting
  1. Services
  2. Data Management & Reporting
APL Reporting and Data Management Service Requests
CDLI Equipment Loan
  1. Services
  2. None
Borrow CDLI iPad(s)
Change Management (SA)
  1. Services
  2. Servers, Storage and Networking
Computer and Peripheral Hardware Purchases
  1. Services
  2. Technology Purchasing
EHE OIT will submit a purchase order for computer and all the peripheral hardware purchases such as monitors, printers, etc.
Computer Support
  1. Services
  2. Hardware, Software and Printing Support
OIT provides technical support for all college-owned computers
Conference Call Support (Zoom and Teams)
  1. Services
  2. Collaboration and Conferencing
Tier 1 support for video conferencing assistance with Zoom and Teams
Content Writing and Editing
  1. Services
  2. Marketing and Communications
The college’s Marketing and Communications (Marcom) team offers professional writing support. Our goal is to tell the college’s story and explain the value the college provides to our target audiences.
Course Assurance Review
  1. Services
  2. Distance Education and Learning Design
Data Port Activation/Troubleshooting
  1. Services
  2. Servers, Storage and Networking
OIT will assist with getting data ports activated, repaired or installed
Data/File Recovery
  1. Services
  2. Hardware, Software and Printing Support
OIT maintains backups of all file servers and all data stored on shared networks. Deleted or lost files can be restored and previous versions of files can be restored as long as it is within the last 30 days
Device Imaging & Deployment
  1. Services
  2. Hardware, Software and Printing Support
Imaging and/or Deployment of computer Equipment
Distance Education Consultation
  1. Services
  2. Distance Education and Learning Design
EHE User Account Management
  1. Services
  2. Accounts and Access
Note: This service only needs to be requested if HR does not show you as an EHE employee.

As an active employee of Ohio State University you have the ability to request an EHE account from OIT. This account can be used to access college resources, such as shared network locations or classroom podium computers