Articles (21)

A&H - Service Desk Standards and Practice

Standard practices and scope of support for the Arts & Humanities service desk in 009 Denney.

Accepting the E911 Request for Skype for Business

This is a guide on how to accept an E911 agreement.

College Web Hosting (

An overview of the central web hosting service, located at

DUO: FAQ for ASC Faculty and Staff

DUO is OSU's two factor authentication service. It's also known as BuckeyePass.

How to Change Local Admin Password-Mac

Directions on how a user can change their Local Admin password on a Mac.

How to Change the Skype Phone Login PIN

These directions will allow you to walk a user through changing their Skype/Polycom IP phone PIN. This PIN is used to log into the physical desk phone.

How to Change Your Local Admin Password on Windows

Directions on how to change the Local Admin Password on a Windows 10 Computer

How to Log into a Skype Polycom IP Phone (Models VVX 310/ VVX 311)

These instructions will allow you to walk a Faculty or Staff member through logging into a Skype/Polycom IP Phone.

iOS Passcode Requirement Changes

Visual walkthrough of passcode policy for iOS devices

Lantern Digital Archives

Information related to The Lantern digital archives.

Onboarding/Offboarding Checklist - Faculty/Staff

A list of tasks when an employee joins or leaves the university.

Shibboleth on (WWW) Sites

Gives basic instructions on how to use Shibboleth to control access to a site on

Sponsored Guest Access

Procedure for requesting an OSU Sponsored Guest account.

Web Hosting Resources

There seven different web hosting options provided by ASCTech. Here are descriptions of each so you can pick the right one.